Returns Policy

Free Return Within 7 days

Purchased items may be returned FOR FREE (at no cost to you provided it is NOT a SALE) within 7 days of receipt for a full refund of that item, an exchange for a different size or different garment of  equivalent value based on stock availability, or a store credit This means that all customers must submit a return form within 7 days of receipt to qualify for a free return. Within 14 business days of us receiving the returned items, either:

1. The refund amount will be credited via PAYFAST or bank account via EFT

2. You will receive your exchanged item

3. You will receive a BOH Button store credit

• The abovementioned is subject to the following:

    1. In all cases, the items returned must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)

    2. When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.

    3. Once your return form has been submitted you will receive an email to confirm that your return has been lodged. We will arrange for our courier partner to collect your return. Alternatively, returns may also be arranged via Courier Guy, additionally we also accept returns via ‘self-delivery’. If you would like more information on this, please contact us hello@bohbutton.co.za

    4. Please ensure your return includes a copy of your original invoice and/or order no.

    5. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

    6. Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to BOH button premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.

    7. If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.

    8. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.

    9. Swimwear & bodysuit returns will only be accepted so long as the hygiene strip is still intact.

    10. Non-defective products: Save for certain exceptions (as listed below),you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant  COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by BOH button for the return of the product. The COOLING OFF PERIOD (S 44 of the ECTA 25 of 2012):

        • 7 days after receipt of goods OR 7 days after the date of the sale whichever is the later;

        • If payment for the goods has been effected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 30 days of the date of cancellation.

    11. EXCEPTIONS:  according to S42 (2) of the ECTA, these include:

        • purchases by electronic Gift Vouchers or Coupons;

        • earrings (for hygienic reasons);

        • prizes, competition/promotional items;

        • made to order items.

• ALL returns must be made within 30 days. No returns will be accepted after this period.

30 Day Returns

• Purchased items may be returned (AT A COST TO YOU) within 30 days of receipt for a full refund of that item, exchange for a different size or different garment of equivalent  value based on stock availability, or  store credit. Within 14 business days of us receiving the returned items, either:

    1. The refund amount will be credited to your credit card via PAYFAST or bank account via EFT;

    2. You will receive your exchanged item;

    3. You will receive a BOH Button store credit.

• In all cases, the items returned must be in their original condition, unworn/unused, in their original packaging with all tags still attached. (If the goods were delivered to you without   tags you must advise us by email to this effect within 24 hours of receipt).

• When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the  item.

• The returned goods are your responsibility until they reach us safely. We recommend you insure your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.

• Please ensure your return includes a copy of your original invoice and/or order no.

• Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to BOH Button premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.

• We will exchange an item for the same item in a different size, subject to availability, but you will have to bear the cost of the delivery of the substituted item to  you.

• If an item you receive is considered by you to be damaged or faulty, please inform us within 24h via email: hello@bohbutton.co.za and we will take up the matter and refund you or replace the item at our  cost, subject to availability.

• Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.

• Return costs remain your responsibility. You can return your order via Courier Guy, via our courier partner (we will arrange our couriers to collect from you for a fee of R100) or you can return your order in person to our premises.

• Swimwear returns will only be accepted so long as the hygiene strip is still intact.

• Non-defective products: Save for certain exceptions (as listed below),you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant  COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by BOH Button for the return of the product. The COOLING OFF PERIOD (S 44 of the ECTA 25 of 2012):

    1. 7 days after receipt of goods OR 7 days after the date of the sale whichever is the later;

    2. If payment for the goods has been effected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 30 days of the date of cancellation.

EXCEPTIONS:  according to S42 (2) of the ECTA, these include:

    1. purchases by electronic Gift Vouchers or Coupons;

    2. earrings (for hygienic reasons);

    3. prizes, competition/promotional items;

    4. made to order items.

• ALL returns must be made within 30 days. No returns will be accepted after this period.

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